Dear Warm & Tote,
My children (4 & 6) take their heated Lunch & Go packs to school daily. I have recommended your product to other mothers at the school and other friends looking for a hot lunch on the go. The product is great and truly keeps lunch warm. Thank you for creating such a wonderful product.
Also, Glenn in Customer Care is to be commended for the quick and complete follow up. He called back twice and sent an email with the information. I work in Customer Service myself and recognize the superior service. Glenn has provided.
I look forward to ordering more in the future as my kids grow and need larger lunch packs.
Truly – my kids would go hungry without their Warm & Totes.
Sincerely,
Melanie , Hamilton, NJ
Dear Warm & Tote,
First, I'd like to say I LOVE this product! My pre-schooler does not
like "cold" foods and I have searched high and low for a lunch box which
will keep the food warm. The cafeteria assistants at my son's school who
help the children get their foods out have even complimented me on this
lunch tote; she says some days my son's food is SO warm that even SHE is
tempted to eat his leftovers! :-)
Sonia, Frisco, TX
Dear Warm & Tote,
My little nephew, Tristin, who just turned 7 has told me that the Warm and Tote Lunch Kit I bought him was the
BEST BIRTHDAY PRESENT EVER! We were so worried about him, as he would come home from school and was so hungry, as he hates cold sandwiches and of course does not care for the school's food. Thanks to Warm and Tote, every day he gets in the car and says to his Mother
"My lunch was HOT!" Your customer service and product is wonderful! Thanks so much!
C. Aulenbach, Mesquite, TX
I ordered a Warm &
Tote along with the buddie bag. I also received a DivaTote.
I am extremely impressed. They are delivered quickly, and customer service
is awesome!! The warmandtote is eveything it says and more. My kids love
having a hot lunch for a change. Being on single mom, I am always on the go.
I just take my Diva bag with me and I can eat a warm healthy lunch where
ever I go. I have lost 4 pounds already. I know I was a little hesitant on
buying them. I would like others to know how wonderful they are. I have been
telling all the moms at school as well.
I have had the Diva and the kids lunch warm
and totes since this summer. They have been WONDERFUL!! I am a single mom
living on a very fixed income. We live outside the city. I take breakfast in
our warm and totes. With one of the slings that came with it, I pack all the
cold items. The children eat lunch at school. We have many evening
activities in the city. So instead of coming back, I warm the items in the
cold bag as well as the warm and tote heat pack at the school. That allows
their food to stay hot until we get where we are going. Sooooo much cheaper
than fast food and much healthier. The lock and lock idea was great as
well.. worth it! Thank you!!
C. Burkhart
Hello. Let me start this by telling you that
I am a very satisfied customer of your product. Over the summer I had
ordered (4) Warm and Tote bags, along with the knapsack like thingys for my
4 children. They have been a "sanity saver", as the school my kids go to
does not have a working cafeteria. These lunchbags have paid for themselves
many times over in the last 4 months.
D. Sommer
Whitestone, N.Y.
Yes, the Warm & Tote backpacks arrived yesterday--in time to carry a hot
lunch to school today for my 3 girls (plus room for their water bottles &
assorted snacks). Specifically, last night my wife asked at dinner if the
new lunch boxes kept things hotter than the thermoses which they had been
using, earlier. All responded with a resounding YES!
The thermoses were okay--but they leaked, for a start, including the new,
bowl-type ones. Furthermore, it was difficult to stuff awkward (and common)
hot lunch-type items into them, such as sausage rolls, taquitos, and so on.
Now that I'm a stay-at-home-dad, it is my mission to jack up the running of
our household to a scientific efficiency (no doubt a result of my own,
academic past). A truly hot lunch is my goal, and each day I'm finessing
lunch preparation toward that end.
In any case, thank you, again for your
efforts to provide a kid-friendly and actually functioning product.
I'll keep you apprised on how things progress.
'Kindest regards,
-G. McClane
Your company offers excellent customer
service. It's quite refreshing.
Thank you,
Danny Brown
Hi,
Thanks so much for the shipping and all of the emails! I will tell all of my
parent friends about your product once I receive it! Even so your customer
service is OUTSTANDING!!
Kimbrely
Thanks, actually I am using the warm tote for
3 years now and it's very good.
Thanks
Ka
Thank you for creating such a great product
We now have 12 kids in our little private school using the
lunch bags-----not only because you created a great
product but you gave me great customer service.
All the best
Devorah
Kabbalah Children's Academy Parent
My son loves his Warm and Tote, it has opened
up so many
new options for toasted sandwiches, leftover quesadillas,
etc. for his school lunches. It's a great product!
D. W. Larin
Hello! I just had to reply to tell you how wonderful Warm & Tote is. I
have used mine for so many things from warming wipes to keeping baby food
jars heated to warming water for an anticipated bottle. I have told so many
people about the Warm & Tote products. I cannot express how happy I was to
find the Warm & Tote website!! The warming packs are so convenient!! All I
have to do is pop them in the microwave for a minute or so and they keep my
items warm for hours. I love the fact that there is no boiling water
required to reactivate the packs. I am amazed at how long they actually keep
their heat. I now use them to keep my daughter's lunch and snack foods cold.
This product is AMAZING!! I recently lost one of my Warm & Tote bags at the
movies and I was so sad I had to hurry and order a few
Sincerely,
S. Arledge, Aliso Viejo, CA
One of the best! Easy to read -- great links -- good pictures. I'm going
to a baby shower tomorrow and will give a Warm & Tote as part of my gift.
Along with it, I'm taking printouts of some of the web pages to pass around
to the other expectant Moms who'll be there -- and the Grandmothers who will
be your best customers, no doubt! I'm sold!"
J. Dilworth Roslyn, PA
...In the past I have purchase one for myself and loved it so much I got
5 more of your warm and tote's and gave them away at baby showers and even a
bridal shower. I thought you might like to know that everyone that received
them as gifts were very pleased, especially the new mom with her first baby
girl living in the coldest of places --Canada....I gave another one to a
friend at work expecting a baby soon (I really didn't know what to get her)
and I added the portable wipes container (pampers) put it inside the W&T and
she was so happy about having a TRAVEL warmer that she started to cry (of
course I think it was the hormones getting away from her) "Now" she says, "I
don't have to stay home all the time, I can take my baby with me!"
... Anyway, I have one more still here waiting for a home, but it wont be
long now, I have a friend in Florida expecting a girl, and one in Hawaii
expecting (boy or girl) so I will be sending that one off very soon.. I will
be visiting again to place another order before Christmas, I need to get a
W&T for my friend in Hawaii as soon as I find out what the baby will be (boy
or girl).. but I thought I would tell you my little story and maybe this
will help you with new ideas on how to use the W&T. I wouldn't doubt it if
you got some business from me either.. some of the mom's at the baby showers
were asking for the website address.. and believe me I was free with it.. ,
and continue the great work.. you will be hearing from me again in the next
few months...
Aloha
E. Charran
"I pack the Warm & Tote in my kid's school bags with disinfectant
towelettes to clean their hands before and after meals", attributing "fewer
colds" to the use of the Warm & Tote.
B. Swanson, Pittsburg, PA
"I purchased a blue Warm & Tote for my husband. He is a diabetic and
parcel delivery driver. He uses the Warm & Tote to keep his insulin chilled
so that it does not go bad during the day. What a terrific product!"
S. Boykin, Los Angeles, CA
"I keep a Warm & Tote on the kitchen table all the time to wipe my
toddler's hands and faces frequently throughout the day, especially before
meals."
M. Tillman, Chicago, IL
Subject: Re: My Warm and Tote order #xxxxxx
Many thanks for the follow-up, good customer service! My new job is
such that we are not afforded any place to heat up a lunch we might bring
from home...if I want something hot, I have to spend money at a fast food
place and I don't need to spend the money or eat poor choices. Your Warm and
Tote is the answer to my lunch prayer.
Regards,
E.Deaton
Thank you! We like the warm and tote very much! Our daughter uses it for
her school lunches. Thank you for your understanding and great customer
service!!
Mrs. Thomas Lutz
Dear Warm & Tote.
We thoroughly enjoy and appreciate your products.
Sincerely,
P. Mancini, Ph.D., NCAC II
Executive Director
CETPA, Inc.
Thank you very much. I'll be sure to tell my friends about your product.
My kids just love it.
L. Gervasi
Thanks for the update. I'm really looking forward to this, as my son's
school does not allow the kids to use microwaves, and his plastic thermos
does not keep anything warm by lunchtime.
Susan
Thank you for the update...we cannot wait to receive it!!
J. Cohen
Thank you for this update. What fabulous proactive customer service! Your
email is a great example of how things should work, and I salute your
company's approach to keeping your customers informed and happy--a sure
recipe for success.
Sincerely,
P. Hoss
Thanks so much. It's been a pleasure doing business with Warm & Tote.
Will spread the word...
J. D. Francois
Thank you -- a million thank yous! I am so in love with this product that
I do show every new mother I know! Your customer service is fantastic.
Thanks again!
J. Eshima
I think I will really enjoy the product and look forward to passing on your
great customer service to fellow mom's of toddlers.
S. Shiffer
This has been a real help to my husband, who is a field biologist and has
to leave the house at 3:00am each morning to get to his work sites. I make
an egg/cheese/sausage casserole that I bake and cut up into "bricks" and
freeze. In the morning, he pops one into the microwave, puts it into the
W&T, and it's still hot when he's ready to eat around 6:00am.
L. Kamada
Here's how I use my Lunch and Go(tm). I bought a lunch & go for my
preschooler. I love to pack hot lunches for her. I have used the Turbo packs
and put them in a regular insulated lunch bag.
A. Villareal
***Warm & Tote Reply***
Hi Alejandra:
Glad to hear your comments. We take our customers very seriously. We have
decided to make our next production styles even larger, and in a gorgeous
variety of colors. We have them available now in our Lunch & Go™ line-up.
September, 2007 - Just in time for back to school. Please keep an eye on our
website, www.warmandtote.com.
Thank you for your valued business,
Your Warm & Tote Customer Care Team
Received the Warm & Totes' in the mail Saturday. Thank you for such quick
service! Looks like our sons lunch pail will be kept nice and warm this
winter. He will really put them to a test as he leaves his lunch sit in the
car until its time to eat. Thanks again for your prompt, effecient (sp)
service.
Kathy Winterton
Got the Lunch & Go Sat. LOVE IT! THANKS
Julie
(Note: Regarding the Quick2Warm(tm) Bottle Warmer)
Thank you for shipping the missing turbo pack from my order. I also
appreciate the unexpected extra one "for the trouble". I find these useful
and have been passing the idea and website on to relatives who recently gave
birth as well. A very handy idea. I can't believe how warm it keeps a
bottle. Most heat packs don't last. I am looking forward to ordering one for
my sons lunch box when school starts again.
Thanks again
S. Kwak
I've be meaning to e-mail you back and tell you how much I love your
product. It's great! I heat up the bottle and the heating pack and it keeps
it warm for hours. Have you thought about making a tote that would fit more
than one bottle? Thanks again for your great customer service! God Bless!
J. Sondrol
The testimonials go on. So, when you get yours,
we encourage you to e-mail us with the many ways you have enjoyed the use of
your Warm & Tote™ product. Come and join our many happy customers around the
world.
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